Refund Policy for The Game Keys LTD
Physical Items (e.g., DVD/USB/SSD):
No Fix, No Fee Policy:
We provide a 30-day guarantee from the date of purchase. If you are not satisfied with the product or it does not meet your needs, we will refund the full amount—no questions asked.Items Faulty on Arrival:
If your item is faulty upon arrival, you may request an exchange or refund. Notify us within 30 calendar days of receiving the product. Items must be returned in their original packaging with all accessories and documentation. After verifying the fault, we will issue a replacement or a full refund through your original payment method and reimburse reasonable return carriage costs.Returned items found to be functional after testing will be sent back to you, and you will be responsible for the return shipping costs.
Damage in Transit:
If your item was damaged during transit, please report it within 7 working days. For visibly damaged items, refuse the delivery and contact our customer service immediately. Damaged items should be returned in their original packaging. Once we receive the item, we will issue a replacement or a full refund via your original payment method.Item Missing or Incorrect Item:
If an item is missing from your order or you received the wrong product, please email us at support@thegamekeys.store within three days of receipt. We will work promptly to resolve the issue.
Digital Downloads:
Cancellations and Exchanges:
Cancellation or exchange requests must be made before the license key is dispatched.Nature of Digital Products:
All activation keys are unique and personalized for the purchaser. Due to this, digital products are not eligible for the standard 30-day cooling-off period.Try Before You Buy:
We offer trial versions for most software products to ensure compatibility and satisfaction. If you have any concerns, our customer support team is available 24/7 to assist.Refund Conditions:
Once an activation key has been dispatched, refunds cannot be processed. However, if you experience issues with your activation key, please provide a screenshot of the error message. We will promptly issue a replacement key.
Contact Us for Refund or Exchange Requests:
For assistance with cancellations, refunds, or exchanges, please email us at support@thegamekeys.store before your key is delivered or within the applicable timeframes for physical items.